Frequently Asked Questions

General Tickets Startups

When is STEP2018?

Step Conference 2018 will be held on April 5 and 6. Step Music will be held on April 7th.

Where is STEP2018 held?

STEP2018 will be held at the Dubai International Marine Club, Mina Seyahi, Al Sofouh Road, Al Seyahi Street, Dubai, U.A.E. Location Map

What is the difference between STEP Conference and STEP Music?

STEP Conference is MENA’s largest interactive gathering tackling all things technology, digital, and entertainment.

STEP Music is a music industry specific conference, followed by a music festival featuring performances from MENA’s top indie artists.

Where should I look for accommodation in Dubai?

You can look for hotels in the following Areas, that are close to our venue: Jumeirah Beach Residence- Dubai Marina - Jumeirah Lakes Towers - Tecom - Al Barsha

Will STEP Conference assist in the process of getting my Visa to the UAE?

No, STEP Conference will not directly get involved in the visa application process by individuals. However, we could provide you with an official invitation letter that might help with Visa application process. To request a letter contact: hello@stepconference.com with the following information:

  • Full name as appears on passport of ticket holder
  • Passport number
  • Ticket reference number
  • Arrival and departure dates to and from the UAE

What activities can I do in Dubai outside of the Step event?

To find more about things to do in Dubai click here

What F&B arrangements can I expect at STEP2018?

A variety of food vendors and food trucks will offer a wide selection of food from all parts of the world.

How can I get a ticket?

You can purchase tickets through our website. Just click here and choose the type of ticket you want.

What ticket should I buy if I want to purchase both Step Conference & Step Music tickets?

All Access ticket will grant you access to both events: Step conference & Step Music.

Will I be granted access to Step Music with my Step Conference ticket? And vice versa?

No, If you have Step conference ticket you won’t have access to Step Music unless you buy Step Music ticket, and Vice Versa. If you would like to have access to both you can buy All access ticket which gives you access to Step Conference & Step Music.

Can someone else use one of the tickets I purchased?

No, Only individuals with ID that matches ticket holder information in our system will be granted entrance.

Can I transfer my ticket to another person?

Yes, you can transfer your ticket to another person and change the ticket information by contacting hello@stepconference.com with the following information as long as the change has been made by March 21st at the latest:

  • Name & Email address and ticket number on current ticket
  • Name, Email address (any other info) of new attendee to replace current ticket holder

Please note that once a ticket holder’s information is replaced on a purchased ticket, the original ticket holder will not be granted access to the event without having his/her own ticket purchased.

I can no longer make it to the event, can I get a refund for the ticket I purchased?

Unfortunately the tickets are not refundable. If you can find someone who would be interested to attend the event instead of you, it’s possible to transfer ticket to another person as long as the change have been made by March 21st at the latest.

Can I pay for my ticket at the entrance?

Yes, you can buy tickets at the entrance but the price will be higher at that time.

Does startup registration itself include any tickets?

No, Startups that get approved to showcase will get two tickets for the price of one regular ticket.

How to participate?

To showcase your startup at STEP Startup Basecamp you can apply here: https://stepconference.com/conference/startups

Startups that get approved to showcase will get 2 tickets for the price of one regular ticket, and a booth to exhibit their products/service for ONE day, in addition to exclusive access to register for startup-only activities happening at STEP like the Pitch Competition, startups also get high exposure by having their logo visible on our website and sharing their news and updates on our blog and social channels.

I have submitted a request to showcase/filled out the startup application but haven’t heard back from you guys?

You will hear back from us regarding your startup application within 7 working days after submitting your application.

What is the criteria for a startup to showcase at STEP Startup Basecamp?

We select startups in seed, early, and growth stages. We look at the industry your startup operates in, location, traction, idea, elevator pitch, product development level, level of innovation to shortlist applications.

When do I know if I got chosen to the startup basecamp?

Startups applications are reviewed within 7 working days after their submission, once your startup profile is reviewed you will hear from us on your application status

When is the deadline to apply for startup basecamp Application?

The last day to apply for Startup basecamp is 15th of March.

Am I allowed to bring roll up banners?

No, roll up banners are not allowed because they will block the space for attendees to walk around and for other showcasing startups.

Do I have to bring printed collateral to put in my space with my logo, etc.?

No, all the branding for the booth is done by STEP Conference, and is included with your space in the Startup Basecamp.

Can I choose where my space will be?

No, the booths for all startups are located and placed randomly, making it fair to everyone.

Can I leave my belongings on the night of April 5th at the venue?

Startups are not allowed to leave their belongings overnight considering that the stations will be occupied by other startups the next day. STEP Conference is not responsible for any lost material.

Can I cancel my space?

Yes, you can cancel your space and choose not to showcase in the Startup Basecamp at least 2 weeks before the conference days. Note that no refund will be issued for canceling your space.

Can I see my booth before the Conference?

Participants in the Startup Basecamp can only see their spaces on the day of the event and not any time before

What if I want to have more colleagues attend STEP?

If you have more colleagues that want to attend, you may buy an extra single ticket at a discounted rate. Contact venus@stepconference.com, to purchase extra individual startup tickets.

Do I have to stay at my station the whole day?

It’s preferable for you to stay at your space, in order not to lose the opportunity to meet interesting attendees and investors. However, you could definitely take turns with your colleagues to walk around and check out the conference.

What if I want to bring large equipment or have loud sounds?

Large equipment and anything with loud sound are not allowed at your space. Big demonstrations are reserved for paid exhibition spaces in the Exhibition Square.

Does the $299 I paid include transportation and accommodation?

No, the $299 ticket price is ONLY for entrance to STEP Conference 2018. Travel expenses, accommodation, and transportation are not included.

Will STEP Conference assist in the process of getting my Visa to the UAE?

No, STEP Conference will not directly get involved in the visa application process by individuals. However, we could provide you with an official invitation letter that might help with Visa application process. To request a letter contact: hello@stepconference.com with the following information:

  • Full name as appears on passport of ticket holder
  • Passport number
  • Ticket reference number
  • Arrival and departure dates to and from the UAE

How do I apply for the pitch competition, workshops and other activities?

Registration for the Pitch Competition will be open and announced a few days before the event, along with the schedule of other activities such as the mentor’s corner, hackathons, and speed networking.

What is the size of the startup booth?

1x1m

Can I showcase for 2 days instead of 1 only?

No, startups are given the chance to showcase for 1 day only in order to make the best out of their participation and benefit from all the different activities happening at the conference. On the event you can check out our event app and match with the attendees that you’d like to meet and meet with them at our networking spaces.

I just purchased my tickets now what?

Welcome on board, we look forward to meeting you at STEP2018! If you still haven’t submitted your high-res logo that’s going to be used for the branding of the booth with your application, make sure to send it over in PNG format to venus@stepconference.com with thread title: [Startup Name] Logo.

As for the next steps, all you need to do is stay tuned for the awesome announcements that will be coming up and the applications for activities to be open.

Participate